Support & Maintenance FAQs
What happens if a camera fails?
We assist in diagnosing the issue. If the hardware is faulty, we coordinate with your preferred camera supplier or provide options.
Will we need to renew licenses every year?
No AxxonSoft licenses are perpetual. You pay once and can use the software for a lifetime. However, customer usually choose to renew the Annual Software Maintenance (ASM) because it provides important ongoing benefits: Annual Renewal Covers: Software ...
What does preventive maintenance include?
Camera health checks Storage review Server optimization Log and access audit Security patch updates
What support options do you provide?
Email & phone support SLA-based response (critical within 4 hours) Remote diagnostics Onsite visits (for critical cases) Preventive maintenance