What support options do you provide?

What support options do you provide?

  • Email & phone support
  • SLA-based response (critical within 4 hours)
  • Remote diagnostics
  • Onsite visits (for critical cases)
  • Preventive maintenance

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    • What happens if a camera fails?

      We assist in diagnosing the issue. If the hardware is faulty, we coordinate with your preferred camera supplier or provide options.

    • Where is the footage stored?

      Options: On-premise storage (recommended for banks) Hybrid storage Encrypted vault for long-term retention

    • Will we need a new server?

      Sometimes yes depends on retention and number of AI licenses. We provide exact sizing after assessment.

    • Is the system compliant with BSP regulations?

      Yes: We support: Required retention periods Secure audit trails Access control Chain-of-custody standards Privacy and tamper-proof evidence policies

    • Will we need to renew licenses every year?

      No AxxonSoft licenses are perpetual. You pay once and can use the software for a lifetime. However, customer usually choose to renew the Annual Software Maintenance (ASM) because it provides important ongoing benefits: Annual Renewal Covers: Software ...